Payment and Refund Policy
This Payment and Refund Policy only applies to the activities that the PARKONIC (Site) engages in on its payment portal pay.parkonic.com and the PARKONIC App. It does not apply to offline activities that are unrelated to the website.
Modes of Payment
The Site and PARKONIC App accept payment through Visa or Mastercard debit and credit cards for its parking services
At the PARKONIC locations, multiple payment options (accepts cash and cards) are available such as PARKONIC Pay Station, PARKONIC Tap&Go, and PARKONIC Cashier.
Paying for Services
Parking users with an account under the PARKONIC App will get automatic deduction of their parking transaction on the balance of their PARKONIC Wallet.
Parking users without PARKONIC Account can pay through different payment options such as PARKONIC Pay Station, PARKONIC Tap&Go, and PARKONIC Cashier.
Multi-currency Priced Transactions
The displayed price and currency selected by the parking users will be the same price and currency charged to the Card and printed on the Transaction Receipt. Where VAT or optional extras apply, the transaction amount shown to the parking users is Grand Total.
Payment Confirmation
Parking users will receive a payment confirmation by email at the email address given at the time of order, through a notification sent in an app, or both. After processing the payment, a payment confirmation will be sent as soon as possible
Payment Refunds
Should an error occur and cause a miscalculation of the service charges, PARKONIC will refund the entire amount to the parking user.
The parking user is responsible for bringing such cases to the attention of PARKONIC by emailing helpdesk@parkonic.com within 24 hours of the parking transaction.