PARKONIC Membership Policies
Membership Refund Policy
PARKONIC is committed to providing a transparent and fair refund policy for all membership types. Refund eligibility is subject to the terms outlined below:
1. General Conditions Applicable to All Memberships:
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Refund requests must be submitted in writing to PARKONIC Customer Support via email or the official communication channel.
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Refunds are only considered if the membership has not been utilized, including:
- No vehicle entry using the membership.
- No services or benefits availed under the membership plan.
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If any membership benefit or service has been used, the membership will be considered active and non-refundable.
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Refunds are processed after verification and approval by the relevant department and may take 14 to 21 business days.
2. Refund Eligibility by Membership Type:
| Membership Type | Refund Eligibility | Admin Charges (if applicable) |
|---|---|---|
| Monthly | Within 48 hours of activation & no usage | AED 25 |
| Quarterly | Within 5 days of activation & no usage | AED 50 |
| Half-Yearly | Within 7 days of activation & no usage | AED 75 |
| Yearly | Within 10 days of activation & no usage | AED 100 |
3. Non-Refundable Scenarios:
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Membership was used (even once) for site entry or service.
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Refund requested after the allowed refund window.
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Misuse or incorrect vehicle registration without prior update.
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Disputes raised without supporting evidence.
4. Special Cases:
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Duplicate Payment: 100% refundable upon verification.
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System Errors: If proven to be due to technical/system errors by PARKONIC, a full or partial refund may be granted upon investigation.
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Government-Mandated Closure or Access Restrictions: May be considered on a case-by-case basis with supporting documentation.
Contact for Refund Requests:
Email: helpdesk@parkonic.com
Subject Line: Refund Request – [Membership Type] – [User Name / Plate Number]
Membership Freezing Policy
Note: PARKONIC Membership freezing is currently unavailable.
Membership Transfer Policy
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Approval is Required: All membership transfers (annual, half-yearly, quarterly, or monthly) must first be approved by the relevant officials.
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Minimum Remaining Period:
- Annual: At least 3 months remaining.
- Half-yearly: At least 45 days remaining.
- Quarterly: At least 30 days remaining.
- Monthly: At least 15 days remaining.
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Request Timeline: Submit your transfer request at least 48 hours in advance.
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General Rules:
- Requests must be made through the official support channel.
- The new member's details will be verified before approval.
- Membership benefits and validity remain unchanged after transfer.
- A transfer fee may apply, depending on the membership type and location's fee structure.
- Final approval is at the sole discretion of management.
Need Help?
Contact 800 PARKONIC (800 72756642) or email helpdesk@parkonic.com.