Frequently Asked Questions (FAQ)

Creating An account

Creating a PARKONIC Account is simple, quick, and easy. Download PARKONIC App through Google Play Store or Apple App Store. You can create an account by filling out all the required details or using your Gmail Account or Apple ID.

When creating your PARKONIC Account, register your vehicle license plate and top up your PARKONIC wallet.

For a quick video tutorial, click here

Registering vehicle license plate

PARKONIC is a ticketless parking solution that uses your vehicle license plate as a parking transaction reference.

Here is how to register your vehicle license plate:

  1. Open your PARKONIC App and go to “Settings”

  2. Tap “Vehicle & Tags”

  3. Tap the “Add Vehicle” button

  4. Fill in all the required vehicle plate information, then tap the “Register” button

For a quick video tutorial click here

Top Up PARKONIC Wallet

PARKONIC made car parking ticketless, quick, and hassle-free. Enjoy a fast-track exit by keeping a sufficient balance in your PARKONIC Wallet.

Here is how to top up the PARKONIC wallet:

  1. Open your PARKONIC App and go to “Top Up”

  2. Tap the “BUY NOW” button of your preferred amount

  3. Fill in your banking details then, tap the “SUBMIT” button

Your parking fees at any PARKONIC location are deducted automatically from your PARKONIC Account upon your exit.

For a quick video tutorial click here

How to use PARKONIC App?

PARKONIC made your car parking journey easier than before. With PARKONIC App, you can enjoy hassle-free and ticketless parking.

Enter and park your car at any PARKONIC location. Near the entry barrier, signage displays the car parking rates and parking membership availability.

When you exit, your parking fees are deducted automatically from your PARKONIC Account.

Where can I use PARKONIC App?

You can use PARKONIC App at any of our PARKONIC Parking Locations.

Click here to see all locations.

Is PARKONIC App free?

Yes, PARKONIC App is free to download.

How do I pay for my car parking?

If you are not a PARKONIC App user, you can pay your parking fees through our online payment portal or PARKONIC Pay Station, where you parked your car.

Just enter your vehicle license plate, and it will show how much your parking fees are. Our PARKONIC Pay Station accepts cash or cards.

Can I pay for my car parking via SMS ?

Yes, but only at PARKONIC On-Street Parking locations.

  • To pay via SMS, send a text in this format to 6670:

  • <Plate Code> <Plate Number> <Zone Code> <Duration in hours>

  • You will receive a confirmation once the payment is successful.

  • 🔔 Make sure you're using a UAE mobile number (du or Etisalat) for the SMS payment to work.

Can I get free car parking?

Yes. Some of our PARKONIC Locations offer free parking through parking validation.

Terms and conditions apply in parking validation.

How do I validate my parking?

Parking Validation varies on each PARKONIC location. You may need to spend a certain amount at our affiliate merchant.

You can only validate your parking with any affiliate PARKONIC Merchant at the PARKONIC location where you parked your car.

Please note that you cannot validate your parking after you leave the parking location and request a refund.

Is parking membership available?

Selected PARKONIC Locations offer car parking membership.

Can I pay at the parking location?

Yes, but only through online payment.

If you prefer not to use your SALIK account, you can pay by scanning the QR code displayed on:

  • Wall or pole signages across the car parking area

  • Roll-up banners near the pedestrian entrance and exit

This will direct you to a secure online payment page — no app or registration required

💡Make sure to complete the payment before exiting to avoid penalties

Can I pay cash at the parking location?

No. All payments are made online or automatically via your SALIK account, the PARKONIC app, or QR code scan.

How to top up PARKONIC Wallet?

Here is how to top up the PARKONIC wallet:

  1. Open your PARKONIC App and go to “Top Up”

  2. Tap the “BUY NOW” button of your preferred amount

  3. Fill in your banking details, then tap the “SUBMIT” button

Your parking fees at any PARKONIC location are deducted automatically from your PARKONIC Account upon your exit.

For a quick video tutorial, click here.

What to do if the Top Up feature is not working?

You can purchase Top Up balance through the PARKONIC Website.

Here is how to top up your PARKONIC balance through the website:

  1. Go to www.parkonic.com

  2. Click Account Top Up

  3. Login using your PARKONIC account information

  4. On the left menu option, click Top up. From the drop-down list, click Add Top up.

  5. Click the “BUY NOW” button of your preferred amount

  6. Fill in your banking details, then tap the “SUBMIT” button

Your purchased top-up balance will reflect automatically on your PARKONIC App.

How does the PARKONIC & SALIK payment integration work?

When you enter a PARKONIC-managed parking facility, the system automatically detects your license plate and creates a virtual ticket. Upon exit, the system checks if payment has been made via:

  • PARKONIC App

  • QR Code (signage scan)

If no payment is detected, the system will automatically deduct the parking fee from your SALIK account.

Can I use SALIK to pay for parking if I don’t have the PARKONIC App?

Yes! Even without the PARKONIC App, parking fees will be deducted automatically from your SALIK account.

Do I need to manually link my SALIK account to PARKONIC?

No, there is no need for manual linking. If you have a registered SALIK account, the system will automatically detect it using your license plate and process payments accordingly.

Do I need to set SALIK as my default payment method?

No, the system will automatically charge your SALIK account when you enter and exit the parking, unless you choose another payment method like QR code scan.

How do I set SALIK as my default payment method in PARKONIC App?

To set SALIK as your default payment method, go to the e-wallet page in the PARKONIC App and select SALIK as your preferred payment option. Once set, SALIK will be automatically used for future parking payments.

Can I change my default payment method?

Yes! If you use the PARKONIC App, you can select SALIK, credit/debit card, or other available payment methods as your preferred payment option.

Can I use someone else’s SALIK account to pay for parking?

No, the system automatically detects the license plate and charges the SALIK account registered to that vehicle. If you do not want your SALIK account to be charged, please use alternative payment methods before exiting.

What happens if I have insufficient balance in my SALIK account?

If your SALIK account has insufficient balance, the parking fee will be automatically deducted once you top up your account.

What if I don’t have a SALIK account?

If you do not have a SALIK account, you can pay via:

  • QR Code (available on signage at the parking location)

  • PARKONIC App

If you leave the parking without paying, you must settle the fee via the PARKONIC website within a few hours to avoid potential fines from authorities.

What happens if I left the parking and forgot to pay?

If you leave the parking and forgot to pay, and you do not have SALIK account, you can pay online through the PARKONIC Website pay.parkonic.com within a few minutes to avoid fines from the authorities.

How can I check my parking fee status?

  • SALIK App – Check whether your fee is paid, pending, or insufficient balance.

  • PARKONIC App – Check parking fees at all PARKONIC locations, view parking history, and track payment transactions made through PARKONIC e-Wallet.

What happens if I validate my parking with a merchant or retailer?

If you validate your parking or provide your vehicle license plate to a PARKONIC-affiliated merchant or retailer, your parking fee may be waived based on the location’s terms and conditions. Free parking hours and eligibility vary per parking facility. Please check with the respective merchant or retailer for details.

Will I be charged extra for using SALIK to pay for parking?

No, there is no additional charge for using SALIK to pay for parking.

Will I receive a confirmation for my parking payment?

Yes, you can check your payment confirmation via:

  • SALIK App (for deductions made from your SALIK account)

  • PARKONIC App (for parking fees at all PARKONIC locations, view parking history, and track payment transactions made via PARKONIC E-wallet)

What if I entered the parking by mistake? Will I still be charged?

If you exit within the grace period (if applicable), no parking fee will be deducted. However, if you stay beyond the grace period, the standard parking rates will apply.

How can I get a refund for a SALIK parking payment?

If you believe you are eligible for a refund, contact PARKONIC support through:

Refunds go through a verification process to confirm eligibility. Approved refunds will be credited back to your SALIK account within 7 to 14 working days.

What should I do if I get charged incorrectly?

If you believe you were charged incorrectly, please contact PARKONIC support through:

We will review your case and assist accordingly.

What if my license plate is not detected properly?

Our system has a 99.9% accuracy rate in license plate detection. However, if your license plate is not recognized or is detected incorrectly, please reach out to on-site support or contact us at 📞 800 PARKONIC (72756642) for assistance.

Can I use a rental car with this system?

Yes, but ensure that:

  • The rental car is linked to a valid SALIK account, or

  • You use alternative payment methods like QR Code to settle your parking fee before exiting.

Can I still get a printed parking ticket?

No, the PARKONIC system is ticketless, using license plate recognition to track your parking session digitally.

What if I have multiple vehicles in my SALIK account?

The system will automatically detect the correct vehicle license plate and deduct the parking fee from the SALIK account associated with that vehicle.

What happens if my SALIK account is suspended or blocked?

If your SALIK account is suspended or blocked, you will not be able to use it for parking payments. You can still pay for parking using alternative payment methods, such as the PARKONIC App or QR Code scan. Ensure your SALIK account is active and has sufficient balance to avoid any disruptions in parking payment via SALIK.

Can I transfer my parking fee to another person if I accidentally paid for the wrong vehicle?

Unfortunately, parking fees cannot be transferred to another person or vehicle once the payment has been processed. If you believe you have been charged incorrectly, please contact PARKONIC support for assistance and we will review the situation.

Can I change my vehicle associated with my SALIK Account?

Yes, you can update your vehicle details on your SALIK account through the SALIK website or app. Once updated, the system will automatically detect your new vehicle's license plate for parking payments.

Who do I contact for further support?

For any inquiries, disputes, or technical issues, please contact us via:

Can I register and park multiple cars with my PARKONIC Membership?

No, PARKONIC Membership allows the registration and parking of only one car at a time. Each membership is tied to a single vehicle. Please ensure that you register and park only one car associated with your membership.

Can I get a refund as a PARKONIC Wallet Balance?

Yes. We will ask you for your preferred refund option during the refund process.

Can I share my PARKONIC Wallet Balance?

No. You cannot share or transfer your PARKONIC Wallet Balance to a different account.

How can I get a refund?

To request a refund, you need to call our Customer Support at 800 PARKONIC (72756642). They will assess the situation and process the refund for you.

How long does the refund process take?

The entire refund process takes 1 – 3 working days.

What are the refund options?

You may choose to refund through one of the following:

  • Refund the amount as a PARKONIC Top Up Amount

  • Refund the amount to your bank account

  • Cash collection at the PARKONIC Office

What are the PARKONIC parking locations?

As of today, we have a total of 150+ car parking locations across the United Arab Emirates. Click here to see all locations.

Is PARKONIC only available in Dubai?

Most of our parking locations are in Dubai. However, we also have a presence in Abu Dhabi at WTC Abu Dhabi, Shams Boutik, and Arc Tower, as well as in Sharjah at Majestic Towers and in Khorfakan at Al Suhub Rest House.

How will I know that I’m entering a PARKONIC parking location?

At the entry barrier of any PARKONIC parking location, signage is installed to display the parking rates, payment options, parking validation availability, parking membership availability, and parking terms of use.

Valtrans Valet Membership Refund and Cancellation

Cancellation of valet membership is only allowed within 24 hours of the membership activation. For cancellation and refund requests, please send us an email at info@valtrans.com